POLICIES & SAFETY

Whether it's due to getting sick or running into a last-minute change of plans, Brain Gains Tutoring totally understands that life happens!

However, weekly session windows are reserved for each student, and last-minute cancellations can make it difficult to allocate that time to another student who may also need help. To keep things equitable for all, the following rules apply*:

24+ hours notice: Sessions may be cancelled, re-scheduled or adjusted completely free of charge.

12 to 24 hours notice: Cancellations within this window will result in 75% of the session fee being charged.

Less than 12 hours notice / no-show: The full session fee will be charged.

Mid-Session Cancellations / Early Departures: If a session is ended early by a student or the parent / guardian, the full session fee still applies.

*Any outstanding balances due to cancellation(s) and/or missed payment(s) must be paid in full before additional sessions may be scheduled.

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Nathaniel is still busy cooking up the answer to this question. Come back soon!